STORE POLICY

Effective Date: May 2025

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1. MISSION & CORE VALUES

At Super Supplies Shop, our mission is "Where Quality Meets Care." We empower healthcare professionals, patients, and caregivers by providing reliable, sustainable, and innovative medical supplies. Our values are grounded in:

- Integrity & Trust: Transparent practices and truthful representation of all products and services.

- Customer Empowerment: Educating and equipping customers with the right tools to enhance health outcomes.

- Continuous Improvement: Committing to the evolution of our products, services, and processes.

- Compliance & Ethics: Upholding legal, regulatory, and ethical standards globally.

 

2. ORDER ACCEPTANCE & VERIFICATION

Orders placed through our platform are subject to verification and approval. Super Supplies Shop reserves the right to cancel or limit quantities without prior notice due to:

- Product availability

- Pricing discrepancies

- Suspected fraud or misuse

- Violations of applicable laws or our policies

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We may request additional verification, such as identity confirmation or physician prescriptions for certain products before fulfillment.

 

3. PAYMENT POLICY

We accept the following secure payment methods:

- Visa, Mastercard, Discover, AMEX

- Apple Pay, Google Pay

- Pay Now by Klarna

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All transactions are encrypted with industry-standard SSL and monitored by fraud detection systems. Payment authorization is required at checkout. Orders will not be processed until payment is confirmed.

 

4. SHIPPING POLICY

General Information:

- Free Shipping on most U.S. orders unless otherwise stated.

- Some oversized or specialty products may incur a shipping fee, which will be clearly disclosed during checkout.

- Standard delivery: 3–10 business days.

- Expedited options available at an additional cost.

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Delayed Shipments:

If transit time exceeds 10 days beyond the estimated delivery date and no valid tracking is available, customers may submit a refund request within 3 business days.

 

NOTE: This clause excludes abnormal periods such as holidays, pandemics (e.g., COVID-19), extreme weather events, or unforeseen logistical crises. In such cases, Super Supplies Shop will provide status updates and commit to resolution within 14 calendar days of notice.

 

5. RETURN & REFUND POLICY

Eligibility:

Customers may request a return within 30 days of delivery for damaged, defective, or incorrectly shipped items. Returns must be:

- Unused and in original packaging

- Accompanied by a return authorization number (RMA)

- Requested via email to contact@supersuppliesshop.com

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Non-Defective Remorse Returns:

Super Supplies Shop does not accept remorse-based returns. However, if a supplier permits such a return, a restocking & repackaging fee may be applied, not exceeding 35% of the order total.

 

6. PRODUCT COMPLIANCE & MEDICAL DISCLAIMER

Certain products may require medical supervision or prescriptions. Always consult with a licensed physician before using diagnostic, therapeutic, or wearable medical devices.

Super Supplies Shop is not responsible for misuse or unsupervised application of regulated products.

 

7. AFTER-SALE SUPPORT & WARRANTY

- Warranties are product-specific and governed by the supplier or manufacturer.

- Customers must initiate after-sale requests within the time limit specified in the product detail page.

- Support team is available to respond to all inquiries within 24 business hours.

 

8. FRAUD PREVENTION & SECURITY

Super Supplies Shop monitors all transactions using secure fraud detection protocols. We reserve the right to:

- Cancel suspicious orders

- Request identity verification

- Cooperate with law enforcement in cases of suspected fraud

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Customers engaging in deceptive activities will be permanently banned from the platform.

 

9. PRIVACY & DATA PROTECTION

Super Supplies Shop complies with U.S. federal, state, and international privacy laws, including:

- California Consumer Privacy Act (CCPA)

- General Data Protection Regulation (GDPR) (as applicable)

- Children’s Online Privacy Protection Act (COPPA)

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We use secure SDKs, plugins, and encryption to protect your personal information. For details, visit our Privacy Policy.

 

10. ACCESSIBILITY STATEMENT

We are committed to making our website accessible to individuals with disabilities and compliant with WCAG 2.1 standards. If you experience accessibility barriers, please contact us at info@supersuppliesshop.com or (404) 260-3157.

 

11. THIRD-PARTY LINKS & CONTENT

Our site may contain links to third-party platforms, including Facebook, YouTube, Instagram, and payment processors. We do not control and are not liable for their practices. Please review their respective policies.

 

12. CUSTOMER RELATIONSHIP POLICY

Doing business with Super Supplies Shop requires:

- Honest communication

- Timely notification of issues

- Agreement to our published terms and policies

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Super Supplies Shop operates as a platform that sources from authorized distributors. We are a curator, not the direct manufacturer.

 

13. INTELLECTUAL PROPERTY

All trademarks, branding, and content on our website are protected by U.S. and international intellectual property laws. No part may be reproduced without written consent from Super Supplies Shop.

 

14. MODIFICATIONS TO POLICY

We reserve the right to amend this Store Policy at any time. Changes will be effective immediately upon posting. Continued use of the Services after updates constitutes acceptance of the revised policy.

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15. CUSTOMER SUPPORT

For any questions, concerns, or comments email customer support at support@supersuppliesshop.com