REFUND POLICY

Last updated: May 2025

 

GENERAL TERMS: Super Supplies Shop may update this policy at any time. Using our services means you accept the latest version. Product Provider policies must be clear and are subject to Super Supplies Shop’s rules if there is a conflict. RETURN & REFUND DEADLINES: - Buyers must request returns/refunds within 30 days of delivery. - Special timeframes may apply based on product provider listings. ORDER CANCELLATION: - Orders can be cancelled before shipping via your account or by contacting us. - Product Provider must respond within 3 business days. UNFULFILLED

 

ORDERS: - If the product provider cannot fulfill due to stock or other issues, the order will be cancelled and refunded.

 

DAMAGED GOODS: - If items arrive damaged, provide valid proof. - Product Provider must offer a prepaid return label and refund once tracking shows “in transit.”

 

REMORSE RETURNS: - Not required by default. If accepted, a restocking fee up to 35% may apply. WARRANTY: - Product Providers may choose to offer warranties. They are not required.

 

PROCESSING TIME LIMITS: - Refunds: within 3 business days of approval. - Redelivery: within 5 business days of approval.

 

EVIDENCE FOR CLAIMS: - Buyers must provide proof within 30 days. - Super Supplies Shop determines if it’s valid.

 

LOGISTICS ISSUES: - Invalid tracking: product provider must correct in 4 business days. - No tracking updates >7 days: refund required. - Delivery delay >10 days: refund required.

 

EXTRAORDINARY EVENTS: - During holidays, natural disasters, or emergencies, Super Supplies Shop will help resolve issues. Response expected within 14 days.

 

DISPUTE RESOLUTION: - If you're unsatisfied, you may escalate the issue for fair review.

 

CONTACT: Email: contact@supersuppliesshop.com